Effective Date: March 17, 2026

Last Updated: March 17, 2026

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“you” or “your”) and Smooth Labs, Inc., a Delaware corporation doing business as Conntinuum (“Company,” “we,” “us,” or “our”), governing your access to and use of the Conntinuum website located at conntinuum.com (the “Site”), the SparkXplorer conversational AI experience, and all related services, features, content, and functionality (collectively, the “Services”).

BY ACCESSING OR USING THE SERVICES, CLICKING “I ACCEPT,” OR COMPLETING A REGISTRATION OR FORM SUBMISSION, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU ARE ACCESSING OR USING THE SERVICES ON BEHALF OF AN ORGANIZATION, YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO BIND THAT ORGANIZATION TO THESE TERMS, AND REFERENCES TO “YOU” AND “YOUR” SHALL INCLUDE THAT ORGANIZATION.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICES.

1. ELIGIBILITY

You must be at least eighteen (18) years of age to access or use the Services. By using the Services, you represent and warrant that you are at least eighteen (18) years old, that you are legally capable of entering into binding contracts, and that your use of the Services does not violate any applicable law or regulation. If you are accessing or using the Services on behalf of an organization, you further represent and warrant that you are authorized to accept these Terms on behalf of that organization.

2. DESCRIPTION OF SERVICES

2.1 The Conntinuum Website.

The Site provides information about Smooth Labs, Inc. and the Conntinuum platform, an AI-enhanced product development platform that orchestrates specialized AI agents (“Splines”) across the product lifecycle. The Site includes marketing content, educational materials, product descriptions, and interactive experiences.

2.2 SparkXplorer Experience.

SparkXplorer is a conversational AI experience available through the Site in which you interact with an AI-generated video persona via real-time video and audio technology powered by Tavus, Inc. (“Tavus”). During a SparkXplorer session, you may describe a product idea and receive AI-generated analysis and a structured output called a “Vision Board.” SparkXplorer sessions are processed using AI technology provided by Anthropic, PBC (“Anthropic”) and rendered through Tavus’s Conversational Video Interface.

2.3 Conntinuum Platform (Future Subscription Services).

We intend to offer a subscription-based platform with tiered pricing (Individual, Team, Business, and Enterprise) providing access to the full Conntinuum platform and its suite of Splines. When such subscription services become available, your use of them will be governed by these Terms, any supplemental subscription terms presented at the time of purchase, and the applicable Order Form or service agreement.

2.4 Services Provided “As Is” During Pre-Launch.

The Services, including SparkXplorer, are currently provided in a pre-launch or early access phase. Features, functionality, availability, and performance may change without notice. We do not guarantee uninterrupted or error-free operation of the Services during this phase.

3. ACCOUNT REGISTRATION AND FORM SUBMISSION

3.1 Form Data.

Certain features of the Services, including SparkXplorer, require you to submit information through forms hosted on our Site (powered by HubSpot, Inc.). You agree to provide accurate, current, and complete information in any form submission and to update such information as necessary to maintain its accuracy.

3.2 Account Security.

If and when account-based access to the Conntinuum platform becomes available, you will be responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3.3 Right to Suspend or Terminate.

We reserve the right to suspend or terminate your access to the Services at any time, with or without cause and with or without notice, including if we reasonably believe you have violated these Terms.

4. SPARKXPLORER SESSION TERMS

4.1 Nature of the Experience.

SparkXplorer sessions involve a real-time conversational interaction with AI-generated video personas. The personas (currently “Sarah,” “Marcus,” and “Jennifer”) are AI-generated characters and are not real people. They are designed to explore your product idea and generate structured outputs using the Conntinuum C3V framework.

4.2 AI-Generated Output Is Informational Only.

All outputs generated during a SparkXplorer session, including Vision Boards, strategic recommendations, feature analyses, and any other deliverables, are provided for informational and exploratory purposes only. They do not constitute professional business, legal, financial, technical, or investment advice. You are solely responsible for evaluating, validating, and acting upon any information, recommendations, or outputs generated during your session.

4.3 No Guarantee of Accuracy.

AI-generated content may contain inaccuracies, omissions, hallucinations, or suggestions that are not appropriate for your specific circumstances. We make no representations or warranties regarding the accuracy, completeness, reliability, or suitability of any AI-generated output for any particular purpose. You acknowledge that AI-generated content is not a substitute for professional judgment.

4.4 Your Product Ideas.

You retain full ownership of all product ideas, business concepts, descriptions, and other proprietary information you provide during a SparkXplorer session (“Your Inputs”). We claim no ownership over Your Inputs. By participating in a SparkXplorer session, you grant Smooth Labs, Inc. a limited, non-exclusive, royalty-free license to process Your Inputs solely for the purpose of (a) delivering the SparkXplorer session and generating associated outputs, (b) delivering your Vision Board and session summary, and (c) improving the SparkXplorer experience and the Conntinuum platform, subject to our Privacy Policy. This license does not grant us the right to sell, publicly disclose, or use Your Inputs to compete with you or your business.

4.5 Video and Audio.

SparkXplorer sessions use real-time video and audio technology powered by Tavus. By initiating a session, you consent to the capture and processing of your video and audio input as necessary to conduct the session. Your video and audio data is processed by Tavus in accordance with its Privacy Policy (available at tavus.io/privacy-policy) and is subject to the data handling practices described in our Privacy Policy. We do not retain recordings of your SparkXplorer sessions unless you have provided separate, explicit consent for session recording.

4.6 Session Availability.

SparkXplorer sessions require WebRTC-compatible browser support and a stable internet connection. We do not guarantee session availability and are not liable for interruptions, disconnections, or quality degradation caused by your network, hardware, or browser environment.

5. INTELLECTUAL PROPERTY

5.1 Our Intellectual Property.

The Services, including the Conntinuum platform, SparkXplorer, the C3V framework, the Spline architecture, all website content, designs, text, graphics, logos, trademarks, trade names, and all associated intellectual property, are the exclusive property of Smooth Labs, Inc. or its licensors. Nothing in these Terms grants you any right, title, or interest in our intellectual property except the limited right to access and use the Services as described herein.

5.2 Your Intellectual Property.

You retain all rights to the product ideas, business information, and other proprietary content you provide to us (“Your Inputs”). We claim no ownership over Your Inputs. The limited license granted in Section 4.4 applies solely to our processing of Your Inputs for the purposes stated therein.

5.3 AI-Generated Outputs.

Vision Boards and other outputs generated by the SparkXplorer experience are produced collaboratively by our AI systems based on Your Inputs. You are granted a non-exclusive, royalty-free license to use, reproduce, and modify any Vision Board or output delivered to you for your own internal business purposes. We retain the right to use anonymized and aggregated patterns derived from session outputs to improve the Conntinuum platform, provided such aggregated data does not identify you, your business, or Your Inputs.

5.4 Feedback.

If you provide us with suggestions, enhancement requests, recommendations, or other feedback regarding the Services (“Feedback”), you grant Smooth Labs, Inc. a perpetual, worldwide, royalty-free, irrevocable license to use, reproduce, modify, and incorporate such Feedback into the Services without obligation to you. We will not identify you as the source of any Feedback.

6. PROHIBITED USES

You agree not to use the Services for any purpose that is unlawful or prohibited by these Terms. Without limiting the foregoing, you agree not to:

• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or architecture of the Services or any component thereof.
• Use automated tools, bots, scrapers, or similar technology to access, extract, or collect data from the Services.
• Attempt to gain unauthorized access to the Services, other user accounts, or systems or networks connected to the Services.
• Use the Services for competitive intelligence gathering, benchmarking, or to build a competing product or service.
• Misrepresent your identity, affiliation, or authority when using the Services.
• Submit content that is infringing, defamatory, obscene, threatening, or otherwise objectionable.
• Transmit viruses, malware, or other harmful code through the Services.
• Use the Services in any manner that could damage, disable, overburden, or impair the Services or interfere with any other party’s use of the Services.
• Use the SparkXplorer experience to generate outputs for unlawful, fraudulent, or deceptive purposes.
• Use AI-generated outputs in a manner that misrepresents them as human-authored professional advice.

7. THIRD-PARTY SERVICES AND INTEGRATIONS

The Services incorporate technology and services provided by third parties, including:

• Tavus, Inc. — Real-time conversational video AI technology for SparkXplorer sessions. Your use of SparkXplorer is subject to Tavus’s Terms of Service (tavus.io/terms-of-service) and Privacy Policy (tavus.io/privacy-policy).
• Anthropic, PBC — AI language model technology (Claude API) for processing session conversations and generating outputs. Anthropic processes data under its API Terms and does not use API customer data for model training. API inputs and outputs are retained for up to thirty (30) days for trust and safety purposes, then deleted.
• HubSpot, Inc. — Customer relationship management, form hosting, email communications, and website analytics.
• Stripe, Inc. — Payment processing for future subscription services. Stripe’s terms and privacy policy will govern payment data.

We are not responsible for the practices, policies, or content of third-party services. Your use of third-party services may be subject to their respective terms and conditions, and we encourage you to review those terms.

8. PRIVACY AND DATA PROTECTION

Our collection, use, and disclosure of personal information in connection with the Services is described in our Privacy Policy, available at conntinuum.com/privacy. By using the Services, you acknowledge that you have read and understood our Privacy Policy. Our Privacy Policy is incorporated into these Terms by reference.

9. DISCLAIMER OF WARRANTIES

THE SERVICES, INCLUDING ALL CONTENT, FEATURES, FUNCTIONALITY, AND AI-GENERATED OUTPUTS, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SMOOTH LABS, INC. DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT (A) THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) ANY AI-GENERATED OUTPUT WILL BE ACCURATE, COMPLETE, RELIABLE, OR SUITABLE FOR ANY PARTICULAR PURPOSE; (D) ANY DEFECTS OR ERRORS IN THE SERVICES WILL BE CORRECTED; OR (E) THE SERVICES WILL BE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

YOU ACKNOWLEDGE THAT AI TECHNOLOGY IS INHERENTLY PROBABILISTIC AND THAT AI-GENERATED OUTPUTS MAY CONTAIN INACCURACIES, OMISSIONS, OR CONTENT THAT IS NOT APPROPRIATE FOR YOUR CIRCUMSTANCES. YOU ASSUME FULL RESPONSIBILITY FOR ANY DECISIONS MADE OR ACTIONS TAKEN BASED ON AI-GENERATED OUTPUTS.

10. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SMOOTH LABS, INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITIES, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED ITS ESSENTIAL PURPOSE.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Smooth Labs, Inc. and its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law, regulation, or third-party right; (d) any content or data you submit through the Services; or (e) any use of AI-generated outputs by you or any third party with whom you share such outputs.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

12. GOVERNING LAW AND DISPUTE RESOLUTION

12.1 Governing Law.

These Terms and any dispute arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles.

12.2 Informal Resolution.

Before initiating any formal dispute resolution proceeding, you agree to first contact us at legal@conntinuum.com and attempt to resolve the dispute informally for a period of at least thirty (30) days. Most disputes can be resolved without formal proceedings.

12.3 Binding Arbitration.

If we cannot resolve a dispute informally, you and Smooth Labs, Inc. agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall take place in the State of Delaware, or at another mutually agreed location, and shall be conducted by a single arbitrator. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

12.4 Class Action Waiver.

YOU AND SMOOTH LABS, INC. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

12.5 Jury Trial Waiver.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND SMOOTH LABS, INC. WAIVE THE RIGHT TO A JURY TRIAL IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES.

12.6 Opt-Out.

You may opt out of the arbitration agreement in Section 12.3 by sending written notice to legal@conntinuum.com within thirty (30) days of your first use of the Services. If you opt out, you and Smooth Labs, Inc. may litigate any dispute in the state or federal courts located in the State of Delaware, and you consent to personal jurisdiction in those courts.

13. MODIFICATIONS TO THESE TERMS

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by updating the “Last Updated” date at the top of these Terms and, where appropriate, by providing additional notice (such as posting a notice on the Site or sending you an email). Your continued use of the Services after the effective date of any modified Terms constitutes your acceptance of the modifications. If you do not agree with the modified Terms, you must stop using the Services.

14. TERMINATION

We may terminate or suspend your access to the Services at any time, with or without cause and with or without notice. Upon termination, your right to use the Services will immediately cease. Sections 4.2 (AI-Generated Output), 4.4 (Your Product Ideas), 5 (Intellectual Property), 9 (Disclaimer of Warranties), 10 (Limitation of Liability), 11 (Indemnification), 12 (Governing Law and Dispute Resolution), and 16 (General Provisions) shall survive any termination of these Terms.

15. SUBSCRIPTION TERMS (APPLICABLE WHEN SUBSCRIPTION SERVICES LAUNCH)

15.1 Subscription Plans.

When subscription-based access to the Conntinuum platform becomes available, subscriptions will be offered in tiers (Individual, Team, Business, Enterprise) with associated pricing, feature access, and usage limits. Specific pricing and plan details will be presented at the time of purchase.

15.2 Billing and Payment.

Subscription fees will be billed in advance on a recurring basis (monthly or annually, as selected at purchase). By subscribing, you authorize us to charge your designated payment method for all applicable fees.

15.3 Free Trial.

We may offer a free trial period with full or partial platform access. At the end of the trial period, your subscription will automatically convert to a paid subscription unless you cancel before the trial expires.

15.4 Automatic Renewal.

Subscriptions will automatically renew at the end of each billing period at the then-current price unless you cancel before the renewal date. You may cancel at any time through your account settings.

15.5 Cancellation and Refunds.

Upon cancellation, you may continue to use the platform until the end of your current billing period. No prorated refunds will be issued for unused portions of a billing period. A thirty (30) day grace period following cancellation will allow you to export your data before it is permanently deleted.

15.6 Upgrades and Downgrades.

Upgrades take effect immediately, with prorated charges for the remainder of the current billing period. Downgrades take effect at the beginning of the next billing period. Downgrading may result in loss of access to certain features or data.

16. GENERAL PROVISIONS

16.1 Entire Agreement.

These Terms, together with our Privacy Policy and any supplemental terms or order forms, constitute the entire agreement between you and Smooth Labs, Inc. with respect to the Services and supersede all prior or contemporaneous understandings, agreements, representations, and warranties.

16.2 Severability.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.

16.3 Waiver.

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

16.4 Assignment.

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law.

16.5 Force Majeure.

We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, labor disputes, government actions, power failures, internet or telecommunications failures, or third-party service disruptions.

16.6 Notices.

Notices to Smooth Labs, Inc. should be sent to legal@conntinuum.com. We may provide notices to you by posting on the Site or by sending to the email address you have provided.

16.7 No Third-Party Beneficiaries.

These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms.

16.8 Headings.

The headings in these Terms are for convenience only and do not affect the interpretation of any provision.

17. CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:

Smooth Labs, Inc.

Doing business as Conntinuum

Email: legal@conntinuum.com

Website: www.conntinuum.com